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Exam Code: 220-802
Exam Name CompTIA A+ 800 series
Certification Provider: CompTIA
Corresponding Certification: CompTIA A+
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When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:
A. CMOS battery.
B. video card.
C. IDE cable.
D. floppy cable.
A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer?
A. Upgrade installation
B. USB installation
C. Unattended installation
D. Clean installation
Which of the following commands will allow a user to discover their IP address, subnet, and DNS?
B. NETSTAT -A
D. IPCONFIG /ALL
A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?
A. Optical drive
B. Power supply
C. CMOS battery
D. CD-ROM disk
It is a company’s policy to shut down all workstations at the end of the day. However, the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a `NTLDR is missing’ error. Which of the following is a possible solution?
A. Make a daily announcement to remove all disks before departing for the day.
B. Change the Boot order in the BIOS.
C. Make it a part of the evening checks to ensure all disks are removed.
D. Make a company policy that states that it is unlawful to leave disks in the machines.
A user receives a phone call from a person claiming to be from technical support. This person knows the user’s name and that the user has Windows installed on their computer. The technician directs the user to open Event Viewer and look at some event log entries to demonstrate the effects of a virus on the computer. The technician also asks the user for their user ID and password so that they can clean the computer. This is an example of which of the following security threats?
A. Social engineering
A user has just purchased a wireless router for their home. Which of the following should be done to BEST secure the router from unauthorized access? (Select TWO).
A. Change router default logins
B. Change the security settings on their computer
C. Set encryption on the router
D. Update router firmware
E. Change the encryption on the computer’s wireless adapter
First change default router logins to avoid guesswork by hackers. Set encryption on the router using WPA and/or WPA2.
A user’s CRT display is not displaying colors correctly. Turning the display to the right or left
sometimes temporarily corrects the problem. Which of the following should the technician check?
A. The video card display driver
B. The CRT power cable
C. The video cable
D. The CRT On Screen Display (OSD)
A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?
B. Paper handling
A Windows user states that every time they hit certain letter keys on their notebook, a number appears instead of the letter. Which of the following items is MOST likely the cause of this problem?
A. The user enabled sticky keys.
B. The user changed the keyboard character set.
C. The user enabled accessibility options.
D. The user enabled num lock.
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